Recently I've seen a new and (let's be honest) disappointing trend.
Customers who "forget" to pay an invoice (despite numerous reminders) and then think it's okay to phone up
and ask for a call to service / repair their appliance. Now colour me stupid if you like, but that's just a little cheeky.
So if you're an existing customer who's having trouble getting hold of me,
perhaps take a look at your last invoice and see if you've "forgotten" to pay it.
Further to this, I'm also finding new customers who call me with a problem or needing a service,
an appointment is made, and when I turn up there's no one in.
If this is you, then shame on you. YOU KNOW WHO YOU ARE!!!